Terms & Conditions

Pre-owned parts:

all Pre-owned parts come with 30 days Manufacturing Warranty. we double test all our stock, 1st before we book in the system and 2nd time when we ship to customer, however if you find any parts that not fit or faulty please contact us with in 48 hours. Items/Parts damage by Customer will be returned back to customer at customers cost. you can order any parts over phone and collect from our Store in Clacton-on-Sea, for any question please contact us +441244214830

Repair & Updating:


There is no refund for any repair. If we can not fix/repair your device, we will send back to you and refund you to your original payment less return postage fees.

We are not responsible if item has any other defective parts/problems other than the one requested to fix.

When we repair your Item / Mobile Phone / Computer / etc, you may lose the Data / Phone Book/ Documents/ etc. Make sure you have backed up your Device as we are not responsible for any Data Loss on your Device.

by sending your device to us you confirm that there is no Sim Card / CD / Memory Card / etc. in your Device/ Mobile Phone/ Computer/ etc.

If K1 Repair Centre does not receive payment within 30 will reserve the right to recycle your device or use the parts to cover repair cost.

Microsoft Products and Internet Security:

We are not installing third Party Software which are not Microsoft Products. We are an AVG Reseller for Internet Security we do not provide any other Internet Security. If you don’t want antivirus install on your PC/LAPTOP, the Risk for getting Virus on your PC/LAPTOP is to high, K1 Repair Centre will not take any Responsibility. Removing Virus on your Computer will Cost and is not under warranty.

Unlocking & Password Resetting:

Please let us know if you want to use your Mobile Phone on 3 UK Network, as some Phones are not compatible with this Network. (No Refund will be given).

If your Handset has a Defect before unlocking, it will still have it after unlocking.

We do not unbar Handsets that have been blacklisted by IMEI from the Network Provider. (NO Refund will be given). Unlocking is to Remove the Sim Card restriction, Sometimes called “Sim Lock”, “SP Lock” or “Network Lock”. You confirm that you have not taken your Mobile Phone or Computer to other shop for Unlocking, if yes please let us know, we are not responsible for any damage on your item

Unlocking iPhone and Apple Products can take up to 20 working Days. (No Cancellation)

Price's & Quotation:

The price is indicative only and may change. The price of the Repair or Product indicated on your enquiring is an indicative non-binding price based upon information provided by you, including, for example: the fault on the device. Accordingly, any such indicative price is subject to detailed verification by us upon inspection of your device. If there is any change to the price (for example, because the information you have provided to us is incorrect, or if we identify additional defects, or if you have ask for wrong repair type, or we have made a mistake in communicating the pricing to you, we will notify you so you may decide whether or not to proceed. If you choose not to proceed, we shall not supply the ordered goods/services/Repair, and shall have no liability to you other than to refund any sum previously paid by you less fees (if applicable)

Quotation Valid for 3 Days

Cancelling an order:

As a customer, you are free to cancel an order within 14 days and will be refunded amount of your order to their account the order originally was paid from.

Acceptance of an order:

When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content, prices.


You as a buyer are free to choose from mentioned and at the time relevant delivery option(s). K1 Repair Centre assumes no responsibility for damages during transport or damages caused from any delays.

beyond its control:

  • Store Collection

  • Royal Mail

  • DPD

  • DHL

Returns Policy:

K1 Repair Centre accepts returns within 14 days if products are not used, changed, washed or otherwise manipulated. The Consumer Contracts Regulations (June 2014) requires any item to be returned back in its original sellable condition.

Payment Methods

- Credit / Debit Cards



- Offline Payments


K1 Repair Centre (collectively “Merchant Store Name”, “we” and “us”, “data controller”) respect your privacy. We ensure that your privacy is protected when using our website or when placing online orders with us.

K1 Repair Centre provides you with goods and services and is the data controller of the personal data that you provide when you order goods.
The Data Protection Officer for K1 Repair Centre can be contacted via contact form that can be found at the bottom of this page.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from k1-repair-centre.sumup.link (the “Site”).

Personal data we collect

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what and which websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

How do we use your personal information?

We use the Order Information that we collect generally to fulfil any orders placed through and with the Site (including processing your payment information, arrangements for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal Information

We share your Personal Information with third parties to allow us to use your Personal Information, as described above. For example, we use SumUp to power our online store. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may share information with service providers under contract who help with parts of our business operations. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own or any additional benefit.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant and/or other lawful request for information we receive, or to otherwise protect our rights.

Transferring Information Internationally

We may transfer information collected about you to third parties acting on our behalf that may be located in countries outside of the European Economic Area (“EEA”) or countries deemed by the European Commission to have satisfactory data protection. These other countries may not offer the same level of protection for the information collected about you, although we will at all times continue to collect, store and use your information in accordance with this Privacy Policy and the applicable data protection legislation. We will ensure we share data only with those organisations that satisfy an adequate level of data protection in line with applicable data protection legislation and that satisfactory contractual agreements are in place with any such parties.

Your rights

If GDPR is applicable to you, you have the right to access personal information we hold about you and to ask that your personal information be amended, updated, or deleted, you have the right to ask for the ceasing of processing of your data, object to profiling activities and solely automated processing, request that we restrict the processing of your personal data, and/or request that your data be transferred to a third party (data portability) under certain circumstances. If you would like to exercise this right, please contact us through the contact information below.

You have the right to withdraw your consent to the processing of your data at any time if the processing is based on your consent, and can do so by contacting the DPO at the address provided.

If you would like to exercise any of your rights set out above, you can contact us using the contact form that can be found at the bottom of this page.

You also have a right to lodge a complaint with the relevant data protection authority.
The relevant authority for each country can be found on the European Commission website: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080

Data retention

When you place an order through the Site, we will maintain your Order Information for as long as necessary to carry out our services to you or for as long as we are required by relevant laws. After this period, your personal data will be deleted.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via contact form that can be found at the bottom of this page.